My unit does nothing. What should I do?
Ensure that you have power supply and that your outlet works.
Is the LCD light flashing?
This is an indicator that your internal water tank is full - drain the unit.
The air conditioner does not function properly
Close any open doors or windows.
Clean or replace the filters as they may be dirty.
Ensure that nothing is obstructing the air inlet or outlet.
Ensure that the temperature that you are selecting is lower than the room temperature - use the temperature control (UP/DOWN) to lower your selection.
The overheat protection may be activated - wait 3 minutes until the temperature has decreased, then turn the unit on again.
The unit is noisy
The unit may not be standing on an even surface - place on an even surface.
The remote control does not function
Make sure the remote control is aimed at the unit.
Make sure that the distance between the remote control and the unit is not too far.
Make sure the batteries are not dead - replace them if necessary.
Is it necessary to vent the unit?
Yes, the air conditioner must be vented properly as indicated in the user's manual in order for the machine to function properly. Please click here to download your instruction book (owner's manual).
How often should the air conditioner be drained?
We recommend that the unit not be drained unless it shuts itself off. If the lights blink and the machine turns off, this is an indication that it needs to be drained. The air conditioner runs more efficiently when the water is constantly circulated. The unit should be drained before moving it or putting it away for storage.
Is it possible to connect an additional exhaust hose?
We do not recommend extending the exhaust hose beyond the 5-feet, as this may cause the unit to function less efficiently.
How can I get a copy of the instruction book (owner's manual) for my unit?
Please click here to download your instruction book (owner's manual).
How can I order replacement parts/accessories for my unit?
Please click here to shop for replacement parts/accessories. Be sure to have the model number of your unit available - please refer to the back of your unit for the model number.
Is it necessary to vent the unit?
Yes, the air conditioner must be vented properly as indicated in the user's manual in order for the machine to function properly.
How often should the air conditioner be drained?
We recommend that the unit not be drained unless it shuts itself off. If the lights blink and the machine turns off, this is an indication that it needs to be drained. The air conditioner runs more efficiently when the water is constantly circulated. The unit should be drained before moving it or putting it away for storage.
Is it possible to connect an additional exhaust hose?
We do not recommend extending the exhaust hose beyond the 5-feet, as this may cause the unit to function less efficiently.
How often should the filter be replaced?
The filter does not need to be replaced. It can be cleaned with a vacuum cleaner.
How can I get a copy of the instruction book (owner's manual) for my unit?
Please click here to download the instruction book (owner's manual) for your model.
What is the difference between the washable and HEPA filter?
The HEPA (High Efficiency Particulate Air) type filter is an advanced filter system with the ability to trap microscopic particles. The filtration efficiency is 99%. The HEPA filter is not washable - it must be replaced.
How often should the HEPA filter be changed?
This really depends on how much the unit is used and the quality of air in the area where it is used. The filter becomes darker and darker until it is completely black. A HEPA filter usually lasts 2-3 months.
How often should the washable filter be washed?
It is recommended to clean this filter every 2 weeks. Clean the filter in a solution of warm, soapy water. The filter should be completely dry before it is put back into the machine.
Is the electrostatic filter washable? How often should it be washed?
Yes, this filter can be washed. It is recommended to wash this filter every 4 weeks. Clean the filter in a solution of warm, soapy water. The filter should be completely dry before it is put back into the machine.
What is the ozone level emitted from these machines?
The ozone level is 2 times lower than permissible by UL safety standards.
Is it safe to use the air purifier near oxygen?
The unit can be used in any room where there is an oxygen tank (portable or stationary); it should not be placed inside an oxygen tent.
Is it safe to use the unit near a television, computer or VCR?
Yes, however, the unit should be placed 2 feet away from any electronic device.